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FAQs

If I'm interested in renting one of your properties, what do I do?

Please call us at (512) 282-7393 and we will arrange an appointment to show you the property. If you want to lease the property, then fill out a rental application and submit an application fee of $50 payable by check or money order. Please note that each prospective resident is required to submit an application. The process usually takes one to three days to check your credit and references and to let you know if you’re accepted.

Online Rental Application

Why does each prospective resident have to fill out an application and a fee?

When roommates want to rent a home, each roommate is equally responsible for the rent. If one roommate cannot pay his or her portion of the rent, the other roommates are responsible for the whole amount.
How much will I be required to pay up front?

Typically, one month’s rent and the security deposit are due in full regardless of the actual move-in date. Only certified funds, in the form of a cashier’s check, money order, or certified check, will be acceptable forms of payment. The amount of the security deposit varies depending on the property, and usually runs anywhere from 75% to 100% of the monthly rent. If you have one or more pets, there will be a pet deposit, which can range from $300 to one month’s rent per pet, of which 50% is nonrefundable, depending on the type, size, and number of pets.
What criteria do you use to determine if I am a suitable resident?

We check your income, credit, and criminal background. In addition, we will assess your rental history. These policies are outlined in further detail above.
What is your pet policy?

The Property Society, LLC, does not allow the following aggressive breeds of dogs to be on the property at any time: Pit Bulls, Rottweilers, Chow Chows, Doberman Pinschers, German Shepherds, American Staffordshire Terriers, Boxers, and Great Danes. All other dogs are subject to approval.

If the property owner agrees to allow a pet, applicant will pay a nonrefundable fee (usually $150). Cats must be spayed or neutered and declawed. No puppies or kittens are allowed.

Exotic animals such as reptiles, birds, and rodents, and poisonous animals such as tarantulas, insects, and poisonous fish are not allowed.

If I have repair request, how do I report it?

All repair requests must be submitted in writing either through the resident portal, mail, or fax.
Who has access to my home?

Only our employees or approved vendors have access to your home. In the case of an emergency, we would enter your home immediately. Normally, we would only enter at your request, such as in the case of a service request.
Do you keep a spare set of keys to my home?

Yes. Keys are coded and secured in a locking key cabinet and are only released to residents after obtaining appropriate identification. We require your written authorization to release a key to someone not on your lease agreement. We would then require this person to provide appropriate identification. Locks are re-keyed after every move-out, and we do not use master keys.
Should I purchase renter's insurance?

We strongly urge you to purchase renter’s insurance because it not only provides coverage for your own personal property, but also offers protection if you are liable for damage to another’s property. Your personal property is not covered by our insurance policy.
If my lease is up in a couple of months and I would like to stay another year, what do I do?

We will be contacting you at least 45 days in advance of the end of your lease. However, if you would prefer to start the process sooner, please contact us at (512) 282-7393. The process is simple and only requires a lease extension agreement. Sometimes there is a rent increase to keep rents in line with the market, but we value our good residents, so this increase is rarely more than $25 to $50 per month.
My lease is up soon and I do not wish to renew. What do I do?

Please contact us as soon as you know that you will be leaving at (512) 282-7393. If you intend to vacate the property at the end of your lease, this intention must be delivered in writing to our office at least 60 days before the end of the lease.
What happens to my security deposit?

Upon return of the keys to the home, we will assess the condition of the property. Any repairs needed beyond normal wear and tear will be deducted from your deposit. A deposit disposition will be mailed to you within 30 days upon surrender of the property. If you have a pet deposit, this is treated the same as the security deposit. Checks will be delivered to the last known address. Please update your current address by sending us an email.
What is your privacy policy?